💬 1. Are all your products authentic?
➡ Yes. All products sold by Delia Cosmetic Nepal are 100% genuine, sourced directly from authorized distributors and trusted brands.
💬 2. Do you deliver across Nepal?
➡ Yes. We provide delivery services to most cities and towns across Nepal. Delivery charges and time may vary depending on your location.
💬 3. How long does delivery take?
➡ Orders are typically delivered within 2–5 working days inside Kathmandu Valley and 5–10 working days for other regions, depending on courier service and location.
💬 4. What payment methods do you accept?
➡ We accept Cash on Delivery (COD), bank transfers, and select digital payment options such as eSewa, Khalti, and IME Pay.
💬 5. Can I return or exchange a product?
➡ We accept returns or exchanges for eligible products as per our Return Policy. However, for hygiene and safety reasons, opened or used cosmetic products are not returnable.
💬 6. What should I do if I receive a damaged or wrong product?
➡ If your order is damaged or incorrect, please contact our customer service team within 48 hours of receiving the package. We will arrange for a replacement or refund as per our policy.
💬 7. How can I track my order?
➡ Once your order is shipped, we will send you a tracking ID via email or SMS so you can monitor the delivery status.
💬 8. Do you offer discounts or promotions?
➡ Yes, we frequently run seasonal discounts and promotional offers. Follow us on our social media pages or subscribe to our newsletter to stay updated.
💬 9. Can I cancel my order after placing it?
➡ Orders can be canceled within 24 hours of placing them, provided they haven’t been shipped yet. Please contact our customer service team as soon as possible.
💬 10. How can I contact customer support?
➡ You can reach us via:
Email: delianepal@gmail.com
Location: M82V+WV6, Mahalaxmi 44700
Social Media: Facebook & Instagram – Delia Cosmetic Nepal